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What You Need to Know Before You Start

Using sstk means you accept the terms set out here — eligibility, account rules and regional conditions all apply before your account goes live.

Eligibility by regionAccount conditions applybKash, Nagad, Rocket wallet rulesLocal law governs accessSubject to eligible regions
sstk What You Need to Know Before You Start
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about eligibility, a term you don't understand, or you need to raise a formal concern about your account, our support team handles legal queries through the channels below. We aim to respond to formal account and eligibility queries within the timeframe set in our standard terms.

Live Chat Start a live chat from your account dashboard to raise a legal query or request clarification on eligibility and jurisdiction conditions directly with our team.
Email Support Send a formal account or legal query to our support address. Include your registered account details so we can locate your record and respond accurately.
Account Help Centre Log into your account on mobile or desktop, go to the Help section, and submit a request tagged as a legal or eligibility matter for tracked handling.
ACCOUNT AND DATA STANDARDS

How sstk Handles Your Data and Account Security

We apply consistent standards to data handling, account security and retention across all account types — whether you joined via mobile browser or desktop. Here is what that looks like in practice for your account.

Data Retention

Account data — including bKash, Nagad and Rocket transaction records — is retained for the period required under our operating terms and then securely removed from active systems.

Cookie Policy

We use cookies to maintain your session across mobile and desktop. You can adjust cookie preferences through your browser settings; some features require session cookies to function.

Account Security

Account access is protected by OTP verification on login. If you believe your account has been accessed without your permission, contact support immediately through live chat or email.

Requesting Changes

To update your registered details or request a data correction, log into your account on mobile or desktop and submit a request through the Help section, or contact us by email.

Common Questions About Our Legal Terms

These are the questions we hear most often about eligibility, account rules, data handling and how to raise a formal concern. If your question is not here, reach out through the contact channels above.

Yes. Access to the platform depends on your local law and your eligible region. We recommend checking your local regulations before registering or depositing.

Transaction records linked to bKash, Nagad or Rocket are stored against your account for the retention period defined in our terms, then removed from active systems securely.

Yes. Accounts found to have provided false registration details or accessed the platform from a restricted region may be suspended in line with our account conditions.

Log into your account on mobile or desktop, go to the Help section and submit a data correction request, or email our support team with your account details attached.

We notify active account holders of material changes through the contact details registered on their account. Check this page periodically for the current version of our terms.

Formal disputes are handled through our support team. Submit your concern via live chat or email, clearly marked as a legal or account dispute, and we will respond through the process set in our terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.