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How sstk Handles Your Personal Information

Your account data, payment details and device activity are handled with care on sstk — from the moment you open an account to every bKash, Nagad or Rocket transaction you make.

bKash payment data protectedNagad transaction records securedRocket wallet details encryptedAccount access via mobileData shared only as required
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sstk How sstk Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Questions about your personal data — what we hold, how it is used, or how to request a change — can be sent directly to our support team. We aim to respond to all data-related queries clearly and without delay. Your request will be handled by the same team that manages account and wallet support for Bangladesh.

Team online

Live Chat

Open the chat window from any page in your account. Describe your data query and a support agent will confirm what records we hold for your account.

Email Support

Send your data request or correction query by email. Include your registered mobile number — the one linked to your bKash, Nagad or Rocket wallet — so we can locate your account.

Account Settings

Some personal details — like your contact number and linked wallet — can be reviewed and updated directly inside your account settings without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply consistent data handling practices across every part of the platform — account login, payment processing and session tracking. Here is how each area works in practice.

Payment Data Security

Your bKash, Nagad and Rocket payment references are stored in encrypted form. They are accessed only to process the transaction you initiated and are never shared with unrelated third parties.

Cookie Use and Sessions

Cookies on sstk manage your active session and keep you logged in across page loads. We do not place tracking cookies for external advertisers or share session data outside the platform.

Account Security and Access

Your account is protected by login credentials and, where enabled, a one-time PIN sent to your registered mobile number. We log access attempts so unusual activity can be flagged and reviewed.

Data Retention and Deletion

We keep your account data for as long as your account is open. After closure, records are retained only as long as our obligations require. You can request details about retention periods via support.

Common Questions About Your Privacy on sstk

These are the questions we hear most often about how we handle personal information. If your question is not here, reach out via live chat or email.

We collect your name, registered mobile number, device information and any payment reference linked to your bKash, Nagad or Rocket wallet. This is used to run your account and process transactions.

No. Your bKash, Nagad or Rocket wallet details are used only to process your deposits and withdrawals. They are not sold or passed to unrelated third parties for any other purpose.

Send a request via live chat or email with your registered mobile number. Our support team will confirm what account and payment records we hold and how they are being used.

Yes. Contact support and submit a deletion request. We will process it subject to any retention obligations that apply. Some records may need to be kept for a set period after account closure.

Cookies on sstk manage your login session and keep the mobile experience consistent across page loads. They are not used for cross-site advertising. You can adjust cookie settings in your browser.

The policy applies to your account activity on sstk. However, access to the platform and the scope of data use depends on your local law and whether your region is eligible for our services.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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